Privacy Policy

Magius Casino (“we”, “us”, or “our”) operates the website at https://magiuss.com (referred to as the “Service”).

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you access or use our Service. It also explains the choices and rights that may be available to you.

We process personal information to provide and improve the Service, manage player accounts, process transactions, meet applicable legal and regulatory requirements, prevent fraud and protect the security of our platform.

This Privacy Policy is intended for Australian users and other visitors to the Service. Where applicable, we handle personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles and other relevant privacy and data protection laws.

Users located in the European Economic Area may also have additional rights under the General Data Protection Regulation.

Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, available on https://magiuss.com.

Definitions

Service: The website https://magiuss.com and any related services operated by Magius Casino.
Personal Information: Information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
Personal Data: Personal information relating to an identified or identifiable individual.
Usage Data: Information collected automatically through your access to and use of the Service.
Cookies: Small files stored on your computer, mobile device or other internet-enabled device.
Data Controller: The person or entity that determines why and how personal information is processed. Magius Casino acts as a Data Controller where applicable.
Data Processor or Service Provider: A person or entity that processes personal information on behalf of a Data Controller.
User: An individual who accesses or uses the Service and whose personal information may be processed.

Information We Collect

We may collect different categories of personal information depending on how you interact with the Service.

Information You Provide Directly

When you create an account, contact customer support, complete verification or use payment services, we may collect:

Your full name.
Date of birth and age.
Residential address, postcode and country.
Email address and telephone number.
Username and account credentials.
Gender, where requested or permitted.
Communication preferences.
Information submitted through customer support enquiries.

Identity and Verification Information

To satisfy Know Your Customer, age verification, anti-fraud and anti-money laundering requirements, we may collect:

Passport, driver’s licence or government-issued identification details.
Proof of residential address.
Photographs, selfies or other identity verification images.
Bank account or payment method ownership information.
Source-of-funds or source-of-wealth information.
Financial statements and supporting verification documents.
Information obtained through identity verification and fraud-prevention services.

Financial and Transaction Information

When you make a deposit, request a withdrawal or use another payment feature, we may collect:

Payment method details.
Bank account information.
Transaction history.
Deposit and withdrawal amounts.
Payment provider references.
Currency and payment preferences.

Complete card security codes should not be stored by us unless this is technically necessary and permitted under applicable payment security requirements.

Usage and Device Information

We may automatically collect information about how the Service is accessed and used, including:

Your Internet Protocol address.
Browser type and version.
Device type and operating system.
Device and advertising identifiers.
Approximate location derived from your IP address.
Pages viewed and links selected.
The date, time and duration of your sessions.
Searches and interactions performed through the Service.
Website errors, logs and diagnostic information.
The website, advertisement or affiliate source used to access the Service.

Account and Gaming Information

We may collect information relating to your activity on the Service, including:

Games and betting products used.
Gameplay, betting and transaction history.
Bonuses, promotions and loyalty rewards claimed.
Account limits and responsible gambling settings.
Self-exclusion, cooling-off or account restriction requests.
Player preferences and inferred interests.
Information used to detect potentially harmful, suspicious or fraudulent behaviour.

Information From Other Sources

We may receive personal information from third parties and publicly available sources, including:

Payment providers and financial institutions.
Identity verification providers.
Fraud-prevention and security services.
Credit reference or compliance databases.
Government and regulatory databases.
Affiliates and marketing partners.
Social media or linked account providers.
Publicly available websites, records and media.

We only collect information from third-party sources where permitted and when reasonably necessary for the operation, security or legal compliance of the Service.

How We Collect Personal Information

We may collect personal information:

Directly from you when you create or manage an account.
When you make a deposit or request a withdrawal.
When you submit documents or complete identity verification.
When you communicate with customer support.
When you enter a promotion, tournament or loyalty program.
Automatically through cookies, logs and similar technologies.
From payment, identity verification and fraud-prevention providers.
From publicly available or legally accessible sources.

Where practical, we collect personal information directly from you. In some situations, collecting information from third parties is necessary to verify your identity, prevent fraud or comply with legal requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies, including web beacons, pixels, tags and scripts, to operate the Service, remember preferences, analyse website activity and improve performance.

Cookies are small data files containing a unique identifier. They are sent to your browser and stored on your device.

We may use:

Session Cookies: To maintain your session and support the operation of the Service.
Preference Cookies: To remember your language, region and account preferences.
Security Cookies: To support account protection, authentication and fraud prevention.
Performance Cookies: To understand how visitors use the Service and identify technical issues.
Targeting Cookies: To measure campaigns and provide relevant advertising where you have provided any required consent.

You can configure your browser to refuse cookies or notify you when a cookie is being sent. You may also be able to manage non-essential cookies through the cookie preference tool available on the Service.

Blocking essential cookies may prevent certain account, security or website features from working correctly.

How We Use Personal Information

We may collect, hold and use personal information to:

Create, maintain and administer your account.
Provide access to casino, sportsbook and related services.
Process deposits, withdrawals and other transactions.
Verify your identity, age, address and payment methods.
Perform Know Your Customer and anti-money laundering checks.
Determine your approximate location and applicable account requirements.
Respond to enquiries and provide customer support.
Operate bonuses, promotions, tournaments and loyalty programs.
Personalise games, content and account features.
Analyse Service usage and improve performance.
Detect, prevent and investigate fraud, cheating and unlawful activity.
Protect the security and integrity of accounts, systems and transactions.
Identify potentially harmful gambling behaviour and support responsible gambling measures.
Resolve disputes and investigate complaints.
Establish, exercise or defend legal claims.
Comply with legal, regulatory, licensing and reporting obligations.
Send marketing communications where permitted or where consent has been provided.

Legal Grounds for Processing

Depending on the circumstances and the laws that apply, we may process personal information on one or more of the following grounds:

Performance of a Contract

Processing may be necessary to enter into or perform our agreement with you, including creating your account, providing the Service and processing payments.

Legal and Regulatory Obligations

Processing may be necessary to comply with applicable laws, court orders, licensing conditions, identity verification requirements, anti-money laundering rules, fraud-prevention obligations and responsible gambling requirements.

Legitimate Interests

We may process information where reasonably necessary to protect our legitimate business interests or the interests of another person, provided those interests are not overridden by your applicable privacy rights.

These interests may include:

Maintaining account and system security.
Preventing fraud and misuse.
Improving and developing the Service.
Understanding player behaviour.
Protecting our legal rights and property.
Managing disputes and complaints.
Conducting internal analytics and business planning.

Consent

We may rely on your consent for activities such as:

Sending certain marketing communications.
Using non-essential cookies.
Providing personalised promotions.
Displaying targeted advertising.
Processing information where consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Direct Marketing

We may use your contact details to send information about offers, bonuses, games and Service updates where permitted by law.

You can opt out of direct marketing by:

Using the unsubscribe option in a marketing message.
Changing your account communication preferences.
Contacting us directly.

We may continue to send essential administrative, security and account-related communications after you opt out of marketing.

How We Share Personal Information

We may disclose personal information to:

Authorised employees, contractors and agents.
Affiliated companies and entities within our corporate group.
Payment providers and financial institutions.
Identity verification and Know Your Customer providers.
Fraud-prevention, cybersecurity and risk-management services.
Customer support and communications providers.
Technology, hosting and cloud-storage providers.
Game and platform providers.
Analytics and data service providers.
Marketing and affiliate partners.
Professional advisers, including lawyers and auditors.
Regulators, licensing authorities and law enforcement agencies.
Courts, tribunals and government authorities.
Prospective buyers, investors or advisers involved in a business transaction.

Service Providers may only use personal information for the authorised purpose of providing services to us, subject to applicable contractual, security and legal requirements.

We may also disclose limited personal information when you submit a complaint, review or dispute through a third-party platform and disclosure is reasonably necessary to investigate or respond to the matter.

International Transfer of Personal Information

Your personal information may be processed, stored or disclosed outside Australia and outside the country in which you reside.

Overseas recipients may include affiliated companies, payment providers, identity verification services, cloud hosting providers, game providers, customer support services, analytics companies and other technology suppliers.

The countries in which overseas recipients are located may vary depending on the providers used to deliver the Service. Where it is practical to do so, information about likely overseas locations may be provided when information is collected or upon request.

Where applicable, we take reasonable steps to ensure overseas recipients handle personal information consistently with relevant privacy requirements. These steps may include contractual privacy and security obligations, transfer agreements and other recognised data protection safeguards.

No international transfer method can eliminate every privacy or security risk. By using an international online service, you acknowledge that personal information may be processed in jurisdictions with privacy laws that differ from those in Australia.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Maintain and administer your account.
Provide the Service.
Process transactions.
Comply with legal and regulatory obligations.
Prevent fraud and money laundering.
Resolve complaints and disputes.
Establish, exercise or defend legal claims.
Maintain appropriate business and security records.

Some information may be retained after your account is closed where required by law, regulation, licensing obligations or legitimate record-keeping requirements.

When personal information is no longer required, we may delete, securely destroy or anonymise it, subject to applicable retention obligations.

Security of Personal Information

We use administrative, physical and technical safeguards designed to protect personal information from loss, misuse, interference, unauthorised access, alteration and disclosure.

These safeguards may include:

Access controls and authentication procedures.
Encryption and secure transmission technologies.
System monitoring and security testing.
Employee confidentiality obligations.
Fraud-detection and account-protection procedures.
Secure document and data-storage controls.

No method of transmission over the Internet or electronic storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

Your Australian Privacy Rights

Where Australian privacy law applies, you may have the right to:

Request access to personal information we hold about you.
Request correction of information that is inaccurate, incomplete, outdated, irrelevant or misleading.
Ask how your personal information has been collected, used or disclosed.
Opt out of direct marketing communications.
Make a complaint about how your personal information has been handled.

We may need to verify your identity before providing access to information or making a requested correction.

Access may be refused or limited where permitted by law, including where disclosure would unreasonably affect another person’s privacy, reveal confidential information or create a security risk.

If access or correction is refused, we will provide an explanation where required.

Additional Rights for EEA Users

If you are located in the European Economic Area and the GDPR applies, you may have additional rights, including:

Right of Access: Request a copy of personal data held about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion where there is no lawful reason to continue processing the data.
Right to Restriction: Request restriction of processing in certain circumstances.
Right to Data Portability: Request eligible data in a structured and machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
Right to Complain: Submit a complaint to an applicable data protection supervisory authority.

These rights may be subject to legal exceptions, identity verification and applicable retention requirements.

Privacy Complaints

If you believe your personal information has been handled incorrectly, please contact us and provide:

Your name and account details.
A description of the privacy concern.
Relevant dates, transactions or communications.
The outcome you are seeking.

We may request additional information to confirm your identity and investigate the complaint.

We will assess privacy complaints and aim to provide a response within a reasonable period. Complex matters may require additional time.

If you are located in Australia and are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner where Australian privacy law applies.

Service Providers

We may engage third-party companies and individuals to operate, secure, support and analyse the Service.

Service Providers may have access to personal information only to the extent reasonably necessary to perform their services, satisfy legal requirements or protect the security and integrity of the Service.

Providers may include payment processors, hosting companies, identity verification services, fraud-prevention providers, communications services, analytics companies and game suppliers.

Analytics

We may use third-party analytics providers to understand how visitors use the Service, identify errors, assess performance and improve our products.

Analytics providers may collect device, browser, usage and interaction information through cookies and similar technologies.

Links to Other Sites

Our Service may contain links to third-party websites or services that we do not operate.

If you select a third-party link, you will be directed to the relevant external website. We recommend reviewing the privacy policy of every website you visit.

We do not control and are not responsible for the content, security, privacy policies or information-handling practices of independent third-party websites or services.

Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly permit individuals under 18 to create an account or use gambling services.

If you are a parent or guardian and believe that a person under 18 has provided personal information to us, please contact us. Where appropriate, we will investigate and take reasonable steps to remove the information and restrict the relevant account.

Automated Analysis and Personalisation

We may use automated systems, statistical tools or machine-learning technologies to:

Detect fraud, cheating or suspicious activity.
Assess account and transaction risks.
Identify potentially harmful gambling behaviour.
Recommend games, promotions or account features.
Personalise marketing where permitted.
Protect the security and integrity of the Service.

Automated analysis does not remove your right to contact us with questions about your account or the handling of your personal information.

Business Transfers

If Magius Casino or part of its business is involved in a merger, acquisition, restructuring, financing, insolvency or sale of assets, personal information may be disclosed to parties involved in the transaction and their professional advisers.

Any new owner or controlling entity may continue to use personal information in accordance with this Privacy Policy unless you are notified otherwise or additional consent is required.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, business practices or legal obligations change.

The updated Privacy Policy will be published on this page. Material changes may also be communicated through the Service or another appropriate method.

You should review this Privacy Policy periodically. Changes apply from the effective date displayed with the updated policy.

Contact Us

If you have questions, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact us at:

Email: [email protected]